Refund policy

We offer a free 90-day return policy for orders placed within the US and the only thing we ask is that your products are sent back in their original condition (unworn, unwashed, and with tags applied) and in the original packaging.

Please send all return/exchange requests by clicking the "Contact Us" link on the website or send an email to support@veiiapparel.com

Once your item has been received and processed, your total amount (minus shipping costs) will be refunded back to your original payment method. This can take up to 5-7 business days to appear on your account.

If you need to exchange a product, please include the desired item and/or size in your email. If the original product is out of stock, you may choose an item of equal value that is available in our store. If there are no sizes/options for your exchange, you will be refunded for your purchase minus shipping costs. You should receive a response within 24-48 hours during the week.

Exchanges

- Items must be in new condition with original tags still attached
- Washed items will not be accepted
- Must not smell of smoke, cologne or deodorant

Defective Products / Wrong Item Received
While we strive to produce top-quality products and have excellent customer service, there are sometimes errors that arise such as a defective/damaged product or the wrong items being sent. In the case of a wrong design/size sent, we will exchange your product(s) and provide a return label for you to print out.

If you feel a product you received has a defect/error, please provide a photo in your email for documentation and we will replace the item or provide a refund if out of stock. Any claims beyond 30 days of the product being received will be considered normal wear and tear and cannot be replaced. Certain exceptions will be allowed on a case by case basis.